Return Policy for Men’s Coat Store
Thank you for shopping at Men’s Coat Store. We are committed to ensuring that you are completely satisfied with your purchase. Please review our return policy outlined below:
Return Eligibility
- Items must be returned within 30 days from the date of delivery.
- To be eligible for a return, items must be in new, unworn condition, with all original tags attached and packaging intact.
- We do not accept returns for items that have been worn, washed, or altered in any way.
Non-Returnable Items
- Clearance items, final sale products, and gift cards are non-returnable and cannot be refunded.
Return Process
- Initiate a Return: To start the return process, please contact us at info@menscoatstore.com with your order number and reason for the return.
- Receive a Return Authorization: Once approved, you will receive an authorization email with instructions on how to send back the item.
- Ship Your Return: Package the item securely and send it to the provided return address. Customers are responsible for return shipping costs.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping fees are non-refundable.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving the order at info@menscoatstore.com with photos and a description of the issue. We will work to resolve the problem promptly.
Contact Us
For any questions or concerns regarding our return policy, please contact us at:
- Email: info@menscoatstore.com
We appreciate your understanding and thank you for choosing Men’s Coat Store. Your satisfaction is our priority.